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returns made easy

For purchased or rental books returned for a refund

Our goal is to minimize your textbook costs and provide you with the best online shopping experience possible. That's why our return process is easy and straightforward.

PLEASE NOTE: Refused shipments or returned packages can take several weeks to reach our warehouse. Once your return has been received and processed, we will issue credit back to the credit card or voucher certificate you used to place your order. Please allow four weeks for final credit to post to your account.

Standard Return Policy

Purchased items can be returned to us for a full refund in the amount of the merchandise price paid less a 10% restocking fee, so long as the following conditions are met:

  • Item was not purchased on our marketplace.
  • Item purchased within 30 days of your order confirmation.
  • Item was not sold as "Non-returnable".
  • If the item is "consumable", for example a one-time-use access code, it has not been opened or used.

Use the field below to pull up return instructions specific to your order:

For rented books being returned at the end of the rental period

By the last day of your rental period, you must either extend your rental or mail your rental book back . To mail the book back:

  1. TextbookX will email you a shipping label and packing slip shortly before the end of your rental period.
  2. Print your FREE shipping label and packing slip.
  3. Put all of your rental books and the packing slip in one box, tape the box shut and then tape the shipping label onto the outside of the box. If you rented more than one book, you can still put all of the books in one box, just include all of the packing slips in the box too.
  4. Drop off the box at any UPS shipping location by the last day of your rental period and THAT'S IT!

Ebook refund policy

eBooks are refundable under certain circumstances:

  1. You purchased your subscription to this eBook no more than 2 weeks ago.
  2. You have not viewed or printed any more than 10% of the text.

Pearson E-Books are non refundable once they have been redeemed.